CONTACT

Delivery and Returns

SHIPPING & RETURNS

We ship to the Iberian Peninsula and Balearic Islands. Shipments have an additional charge to the price of the product, except when expressly otherwise stated.

Standard shipping (48h-72h, workdays): 4€ 

 

You can check the status of your order at any time through the tracking code included in the shipping confirmation of your order.

For the rest of the world, we are working to offer KATAKKASU products in your country as soon as possible.

We aim to process orders within 1-2 working days.

RETURNS & EXCHANGES

We want you to be happy with your KATAKKASU and for it to be part of your wardrobe, but if you decide to make a return you can do so by writing an email to help@katakkasu.com with your name and order number, within 14 days from the delivery date.

Before making the return please note that:

  • Return shipping costs are free.

  • The products you return must be in perfect condition and in their original packaging, just like when you received them when you made the purchase. It is imperative that the products keep the warranty label sewn to the product with the red thread. If the label has been cut, we will not be able to accept the return.

  • Once we receive the product, we will proceed to make the refund following the method of payment with which the purchase was made.

We do not accept product changes. If you wish to make a change, you must make a return and a new purchase at www.katakkasu.com.