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Terms and Conditions

  1. GENERAL TERMS AND CONDITIONS OF THE WEBSITE www.katakkasu.com
  2. COMPANY INFORMATION
  3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
  4. KATAKKASU’S RESPONSIBILITIES
  5. PRIVACY PO|LICY
  6. CONDITIONS OF SALE
  7. WARRANTY
  8. COLORS AND TEXTURES
  9. APPLICABLE LAW AND COMPETENT COURTS
  10. NULLITY
  1. GENERAL TERMS AND CONDITIONS OF THE WEBSITEwww.katakkasu.com

Please read carefully these terms and conditions of the website. Should you have any doubt or query, you can contact us through email at help@katakkasu.com.

The access to or use of this website implies the acceptance of these present general terms and conditions, as well as any additions or changes we might make in the future.

The conditions of use of this website are indefinite. KATAKKASU reserves the right to modify these terms and conditions at any time and without prior notice.

  1. COMPANY INFORMATION

The website http://www.katakkasu.com (from now on, the Website) is property of Yuki Sotoo, with N.I.F. X0805018H (hereafter, the Owner or KATAKKASU), with the registered address at calle Mallorca, 103, 08029, Barcelona, SPAIN.

You can contact with us through e-mail at hello@katakkasu.com or call us at +34 600 323 890 from Monday to Friday, from 9:00h to 20:00 (UTC+1).

  1. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

KATAKKASU is a registered trademark and should never be used in relationship with products or services that are not a part of KATAKKASU, and in any way that is likely to cause confusion among customers, or in any manner that discredits KATAKKASU.

KATAKKASU owns the intellectual and industrial property of all contents included in the Website, meaning as a merely illustrative and not exhaustive examples: the web design, images, videos, logo, trademark, information and contents included in the website, as well as the products’ design,(hereafter, the Content).

Said Content, is property of the Owner or third parties, from which the Owner has obtained proper license, and are protected by the Spanish copyright law.

Therefore, it is strictly forbidden to copy totally or partially said Contents, without prior written authorization from the Owner.

  1. KATAKKASU’S RESPONSIBILITY

At KATAKKASU we declare that we have taken proper and reasonable measures, within our capabilities and the possibilities of the current technology status, to guarantee a good performance of the Website and avoid the existence and/or transmission of harmful components for the Users.

Thereby, KATAKKASU or the Owner don’t take responsibility for any damages or losses that may arise from:

  • The lack of availability or accessibility of the Website or the continuity of its contents.
  • The existence of interruptions, errors in access to the Website or malfunction of the Website, as well as technical problems or failures that may occur during the connection to the Internet.
  • The presence of viruses and other harmful computer elements in the Website or server that supplies it. It is your duty, the User, to have suitable measures for the identification and disinfection of harmful software.
  • The invulnerability of the Web and the security measures adopted in it.
  • The absence of errors in the contents.
  • The suitability for a particular purpose or purpose of the Website and the information published and / or supplied in relation to the products and / or services of the Holder.
  • Decisions made from the information provided on the Website, nor from damages and damages to the User or to third parties due to actions based solely on the information obtained on the Web.
  • The damages caused in the computer equipment of the Users or of third parties during the provision of the service of the Website.
  • Any other damages that may be caused by malfunctioning of the Web.
  1. PRIVACY POLICY

At KATAKKASU we endeavor your personal privacy. Therefore we will never sell to third parties the information that you have provided us. The e-mail address and personal data you provide us will be used to contact you regarding your order, to carry out statistical studies that allow us to make improvements in our products and services, or for matters related to KATAKKASU.

Likewise, whenever you provide us with an e-mail address or other means of electronic communication, you are expressly accepting and authorizing KATAKKASU to use this medium as a preferred communication channel.

If you have registered in our newsletter, we inform you that we are users of Mailchimp platform and, as such, your data will be transferred to their database in order to provide the hired service. With your registration in our newsletter we understand that you authorize us to do so. If you opt-out of receiving newsletters, you can do so any time by clicking "unsubscribe" at the footer of the newsletter or by sending an email to help@katakkasu.com.

As a user you guarantee that all data and information you provide us in the course of using the KATAKKASU website are true, accurate, complete and up to date, and you, the User, are solely responsible for any damages, direct or indirect, that could be caused as a result of the breach of such obligation. In the case that the data provided belonged to a third party, you must:

    • Inform the third party of the aspects contained in this Privacy Policy, and

    • Obtain the authorization of the third party to communicate their data to KATAKKASU.

If you wish to change, cancel or oppose the processing of your personal data you can do so by sending an email to help@katakkasu.com.

Credit cards

All transactions are secure following the SSL protocol. We will never store your credit card information.

Cookies

When you visit our Website, our servers may recognize personally identifiable information about you, such as your IP address or the language of your browser. This is because our Website uses Cookies, a small text file that assigns a unique identification to your computer, mobile or other devices with which you have accessed our website. The information you collect allows us to give you a better service by giving us information about, for instance, if you have already visited us or what products you have been interested in.

Cookies are necessary to make navigation easier and friendlier, and will not damage your device.

If you prefer not to provide this type of information, you can change your privacy settings in your browser. If you change your settings regarding cookies, we will not be responsible for any problems and errors in the operation of the website and the purchase process that may arise from changing the configuration of cookies.

  1. CONDITIONS OF SALE

The conditions of sale establish a legally binding agreement between you and us, protecting your right as a customer and ours as a company.

ORDER

To place an order, select the products, size and quantity you wish to buy and add them to the cart. You can check your cart before proceeding with the order.

Placing an order on our website implies acceptance of prices, product descriptions and general conditions of sale.

By placing an order you also guarantee that you are of age (+18 years) being fully qualified to accept this contract, and that you are authorized to use the debit or credit card that you provide us to make the payment.

If you detect an error in the personal data entered during the ordering process, you can modify them by sending an email to help@katakkasu.com

CONFIRMATION OF ORDER AND INVOICE

Once the order has been placed and the payment confirmed, we will send you a confirmation of your purchase by email, in which you can find attached an order receipt.

If you wish to obtain an invoice of your purchase, send us an email with the number of your order to help@katakkasu.com.

AVAILABILITY

The confirmation of the orders is subject to the availability of the products. If it is impossible to serve the order for any reason, KATAKKASU will contact you providing information on the next date of the product’s availability, as well as the possibility of purchasing another product with similar features and price.

In case you do not want to order a substitute product or wait to receive new stock of the requested product, we will reimburse you the total paid amount.

SHIPPING & RETURNS

We ship to the Iberian Peninsula and the Balearic Islands. Shipments have an additional charge to the price of the product, except when expressly otherwise stated.

Standard shipping (48h-72h, workdays): 4€ 

You can check the status of your order at any time through the tracking code included in the shipping confirmation of your order.

For the rest of the world, we are working to offer KATAKKASU products in your country as soon as possible.

We aim to process orders within 1-2 working days.

PAYMENT

The payment of the orders is totally safe and can be made through the following modalities: debit card or credit Visa or Mastercard, and Paypal.

RETURNS & EXCHANGES

We want you to be happy with your KATAKKASU and for it to be part of your wardrobe, but if you decide to make a return you can do so by writing an email to help@katakkasu.com with your name and order number, within 14 days from the delivery.

Before making the return please note that:

  • Return shipping costs are free.
  • The products you return must be in perfect condition and in their original packaging, just like when you received them when you made the purchase. It is imperative that the products keep the warranty label sewn to the product with the red thread. If the label has been cut, we will not be able to accept the return.
  • Once we receive the product, we will proceed to make the refund following the method of payment with which the purchase was made.

We do not accept product changes. If you wish to make a change, you must make a return and a new purchase at www.katakkasu.com.

  1. WARRANTY

Our products have a warranty of two years starting from the date of delivery, in compliance with the Royal Legislative Decree 1/2007 of November 16th, which approves the consolidated text of the General Law for the Defense of Consumers And Users.

KATAKKASU products are handcrafted by expert artisans, who check each and every product before packaging. Also, the security card sewn with a red thread, ensures that the product has been thoroughly checked and has not been used by anyone other than you before being sent.

However, anything can happen, so if you notice a manufacturing defect, you must notify us at help@katakkasu.com within 5 days from delivery date of the product. The return is subject to the revision of the product upon receipt of the product.

This warranty does not cover marks or breaks in the fabric, debris or other damage to the product due to normal use.

  1. COLORS AND TEXTURES

We aim to offer the maximum quality in our images, as well as all the information possible in the product description of our website, to avoid any confusion. However, the colors you see depend on the screen you are using and may differ from the actual colors. This type of incidents are not considered defects of the product and are not covered by the warranty.

We reserve the right to change the description of products and / or images of products without prior notice.

  1. APPLICABLE LAW AND COMPETENT COURTS

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user's domicile.

     10. NULLITY

In the event that any provision of this Legal Notice becomes or is considered null, in whole or in part, said nullity or inapplicability will not affect the other provisions of the Legal Notice or the particular conditions that, if any, could be established.

In the event that the owner does not exercise any right or action recognized in this Legal Notice, this will not constitute a waiver of the same, unless recognition and agreement, which must be written on his/her part.